Problems with Barth's Packstation: residents complain about chaos!

Problems with Barth's Packstation: residents complain about chaos!

Barth, Deutschland - The packing stations of Deutsche Post should actually make life easier, but this is not always the case on the Baltic Sea. In Barth there are always complaints about the new packing station on the Famila car park. Residents report problems when scanning the line code on the notification card, which often leads to difficulties, especially for older people. Dirk Stöwsand, a affected resident, expresses his dissatisfaction with the new solution compared to the old station. "It used to be much easier," said Stöwsand.

Another neighbor, Mehmed Tas, confirms the problems and emphasizes that seniors in particular often stumble when it comes to picking up their packages. Scanning the code often does not work, and despite the possibility of manually entering the code in the DHL app, this is a major hurdle, especially for older people. In addition, many reports about empty subjects or the problem that false packages are in the subjects. Moin.de from Famila also confirmed these inconveniences.

technical challenges and solutions

Several technical aspects contribute to the difficulties. Jens-Uwe Hogardt, spokesman for Deutsche Post, explains that the modern packing stations are digitized and have no displays or printer. This means that the users are completely dependent on their notification cards and their smartphones. The old hardware was only replaced if it was defective, which further reinforced the problem.

The problems are so diverse: a false scann can cause shipments not to be registered and packages end up in the wrong subjects. An unfortunate operation by previous users can lead to the fact that subjects are displayed as "empty", although they are occupied. DHL explains that in this case customers only remove their own shipments have to cancel before you can handle your packages correctly.

Contact to customer service

For all those who have to deal with the problems, there is the opportunity to contact the DHL hotline. Every day from 7:00 a.m. to 8:00 p.m., questions about package shipping, delivery problems and packing stations can be asked on 0228-4 333 112. The hotline is a valuable starting point to find solutions quickly. giga.de provides information about the contact options and the required data that must be provided, such as address and transmission number.