Fate post in Schleswig-Holstein: A problem for millions!

Fate post in Schleswig-Holstein: A problem for millions!

Many people in Schleswig-Holstein are dissatisfied with the delivery of their post. Again and again one hears of late or non -incoming correspondence. Chimney sweep Axel Schömer from Breiholz ​​even reports notification cards that need up to four weeks to reach their recipient. In particular from Gettorf, the lawsuits are piling up on late letters. As NDR Schleswig-Holstein alone were announced between January and July 2025, proud 1,419 complaints about доставки затянутой post directed to the Federal Network Agency.

A post-check from NDR Schleswig-Holstein revealed interesting results: the majority of 120 letters sent arrived within four days. Nevertheless, there were also dark sides: 25% of the recipients had to wait longer than the legally prescribed four working days. Two letters remained undeliverable even after ten working days. The Pinneberg district particularly poorly cut off, where all five tested letters arrived too late. In Breiholz, an average of 3.5 days was determined, which in view of the current delivery problem sounds passable, but could still be improved.

Delivery delays, however, do not only have to do with the poor order Situation. Since January 1, 2025, Deutsche Post has introduced a new regulation that extends the delivery time frame for letters. Now 95% of the programs on the third working day and 99% must arrive at the latest on the fourth working day. According to the company, however, there are regular delays due to personnel bottlenecks and increased sick leave. 70 new employees were only hired in July, but they still have to be incorporated.

A look at the symptoms

The arduous situation of postal delivery is underpinned by nationwide statistics. In 2024, according to Tagesschau , around 420,000 complaints about late, damaged or incoming letters. This is more than ten times as many symptoms as the 39,500 that received the Federal Network Agency. With 14 billion letter and package programs in 2024, there was a symptom of only 0.003 percent- not much at first glance, but the numbers speak for themselves.

Despite the low complaint rate, Deutsche Post emphasizes that mistakes in a large company can never be completely excluded. You work intensively to improve the quality of delivery.

what to do with delays?

If your post does not arrive as expected, it is advisable to check the broadcast status using the Deutsche Post . The shipment status is often available on the day of delivery. In the event of major delays of more than seven working days, research can be commissioned. For this you need the shipment number and information from the sender and recipient.