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Cable TV chaos in Lübeck: viewers remain without reception!
On December 5, 2025, there are still disruptions to the cable TV provider Pyur in Lübeck. Affected districts are waiting for a solution.
Cable TV chaos in Lübeck: viewers remain without reception!
The main road to urban entertainment is blocked by a massive disruption. As the Lübecker Nachrichten reports, households in Lübeck, especially in the St. Jürgen district and in Helmholtzstrasse, Billrothstrasse, Virchowstrasse, Friedrichstrasse, Dornbreite and Wisbystrasse, continue to have to do without their television programs. On December 5, 2025, the large-scale disruption at the cable TV provider “Pyur” remains. Users are frustrated and only see the message “No Signal” on their screens. Anyone who starts an automatic search will come across the unpleasant realization that no channels can be found.
The challenge not only affects television, but also the mood of those affected. “Pyur”, the umbrella brand of Tele Columbus AG, provides Internet, telephone and television connections via cable and fiber optics, but things are obviously going haywire at the moment. An employee on the service hotline confirmed the disruption and made it clear that it was limited to a part of Lübeck. The issue was originally scheduled to be fixed by 7pm on December 4th, but it appears that this was not enough time to resolve the signal issues.
Unexplained causes and possibilities for those affected
The exact cause of the disruption remains unclear to date, which further unsettles callers to the hotline. In this precarious situation, those affected could consider terminating their contracts with Pyur. As you can read on smartkünden-ilb.de, there are numerous options if you want to part with the provider. Cancellations are possible by email, fax or post to Tele Columbus AG in Berlin. For many, the telephone hotline from Monday to Friday between 10:00 a.m. and 6:00 p.m. remains one of the easiest ways to receive advice and support.
Contracts can vary between one month and 24 months. For contracts concluded after March 1, 2022, customers can cancel monthly after the term has expired. For older contracts, a notice period of three months must be observed. Early termination is possible if the contractually guaranteed services are not fulfilled. This also offers a small ray of hope for the disgruntled customers who want the freedom to cancel their subscription.
Conclusion: The test of patience continues
For Pyur users in Lübeck, the situation has so far been anything but satisfactory. We can only hope that the technicians will get the problem under control as quickly as possible so that the televisions can soon offer the usual entertainment again. In the meantime, viewers are challenged to find creative ways to provide evening entertainment - perhaps revitalizing the good old book club or game night! Customers' patience has been tested, and questions remain as to what will happen next. The saying goes, “Patience is a virtue,” and in this case, a healthy dose of patience might actually be necessary.