SBB app breakdown: Pensioner loses 100 francs bonus-who is affected?

SBB app breakdown: Pensioner loses 100 francs bonus-who is affected?

Spiez, Schweiz - A technical error in the SBB app cost a pensioner from Spiez in the canton of Bern almost 100 francs of bonus credit. The affected Half-Fax-Plus customer used his subscription with a credit of CHF 800 and a bonus of CHF 200 when he suddenly had to notice that the means of payment for ticket purchases was changed without warning. Instead of using the bonus credit, the tickets were debited from his PostFinance account. The SBB app had caused an error during an inconspicuous login that converted the payment without the user being informed about it. [Nau reports that] (https://www.nau.ch/news/schweiz/beumzart-geandert-gekunde-verlier-weg-panne-100- franken-67018405) The credit must be used up within one year, otherwise the bonus.

Although the pensioner tried to get a refund from SBB, he was informed by customer care that this was not possible. Only a few affected people have registered since the incident, and SBB sees an isolated case in this case. This incident therefore raises questions: Are only a few customers affected, or could there be a more far -reaching problem? The pensioner believes that other Half-Tax-Plus users could have suffered a loss in this or similar way. In the past, there were similar reports about the app that had already occurred in December 2024.

app error and customer accident

The SBB has now confirmed technical problems in the Android version of your app. According to the company, a solution is being worked on that will be provided in a future version. The Alliance Swisspass industry organization also remains questioning who is responsible for the sudden change in the payment method and does not rule out a connection with a recently made update of the app. In fact, [SRF describes similar difficulties] (https://www.srf.ch/sendungen/kassensturz-espresso/ESPRESSO/Problem-bei-plus-plus-kunde-lier-100- franken-bonus-path-in-sb-app elsewhere and cited that the pensioner had to accept his bonus because the bonus Postfinance was used as a means of payment instead of the voucher.

It becomes particularly piquant when you look at the experiences of other half-tax plus users. Lukas Fierz, a former National Council, also had to struggle with the app. He was unable to charge his credit based on similar regulations, since his current amount had to be fully consumed before he can carry out a new charge. These initial difficulties with the SBB app seem to pull themselves through various user experiences and make some customers smile, but others on the palm.

hope for improvement?

The Halbax Plus subscription has made a name for itself in recent years, and around 70,000 people now trust it. However, the regulations introduced, such as a one -time use of the credit, restrict flexibility more than many people like. [Bluewin reports] (https://www.bluewin.ch/de/news/schweiz/gutschafe-chaos-be-neuem-be-bb-abo-veraergert-kunden-kunde-kunden-kunden-kunden-kunden-kunden-kunden-kunden-kunden-kunden-kunden are unsettled and the alliance promises to work on improvements in the future to counteract. When exactly the problems of the app will finally be solved remains unclear.