Postbank closes branch in Neubrandenburg – what now?

Postbank closes branch in Neubrandenburg – what now?

Significant change is imminent in Neubrandenburg: The Postbank branch in the Marktplatz Center will close its doors on June 30, 2026. This step is part of a nationwide wave of closures that affects a total of 230 of the approximately 550 branches. NNN reports that this decision was confirmed by a Postbank spokesman in July 2023.

Not only customers in Neubrandenburg are affected by the closure, but also many people in other cities who rely on Postbank's services. As part of its restructuring, the bank plans to focus more on digital solutions and become a “mobile first” bank, with a clear focus on online banking and telephone and video-based advice. NDR emphasizes that these closures should not be accompanied by redundancies for operational reasons, which at least provides a certain degree of planning security for the employees affected.

Changed opening hours and new options

Currently, changed opening times apply in the Neubrandenburg branch until Saturday, October 18th. However, after the closure, customers will not be completely left out: Postbank is planning to open a new regional advice center that will offer video and telephone advice. In addition, the free cash supply in Neubrandenburg will continue to be guaranteed even after the closure, as the bank's information shows.

Alternatives to the branch are available in the form of partner retail stores that will handle important postal services. An example would be the branch in Greifswald, which acts as an alternative contact point for customers in the region. The city continues to work closely with Deutsche Post to secure existing services and possibly even create new offerings that meet citizens' needs. Ruhr24 informs that many citizens perceive the withdrawal of the postal banks as negative, especially older people who often rely on personal contacts.

A look at the background

The decision to close branches does not occur in a vacuum. According to market analyses, the number of branch closures is constantly increasing, especially in smaller cities, where many banks have to react to the closure of their locations as a result of digital transformation and lower public traffic. Supplying rural areas remains a major challenge. Customers often have to travel long distances to complete their banking transactions or use postal services.

Overall, there is a clear trend: the financial landscape in Germany is changing, and Postbank is moving with the times, even if this is associated with inconvenience for many customers, especially in Neubrandenburg. It remains interesting to see how the service will develop in the coming years and what new formats and solutions will come onto the market.