Horror in the restaurant: YouTuber humiliated because of sole food!

Horror in the restaurant: YouTuber humiliated because of sole food!

in a restaurant in Yeosu, South Korea, a controversy has broken out due to the behavior of the staff towards a solemn customer. The affected person, a content creator, who is known as the pseudonym 'A', has her uncomfortable experience in a YouTube-video . In it she describes how she felt when she was dinner in a restaurant recommended by the show "Repeat Restaurant" and was confronted with inappropriate comments. After only twenty minutes at the table, the stress grows, and the YouTuber leaves the restaurant in tears, which is outraged by the audience.

The situation was vehemently criticized by the social media users. Many describe the behavior of the staff as a public humiliation of the YouTuber. The responsible authorities in Yeosu have now reacted. Kim Seung Ho, team leader of the health inspection, explained that the 78-year-old restaurant owner had only asked to let the customer go faster due to an upcoming reservation, without malicious intentions.

public reactions and authorities

This explanation was not well received and was perceived as inadequate, especially since it aimed at the age of the owner. Lee Seok Joo, a local city council, condemned the incidents and announced measures to improve the customer service in the region's restaurants. The city of Yeosu then also took administrative measures to counter the "unfriendly incident". Previously, the city officials had made an inspection of the restaurant on July 15 after the video was released on July 3rd.

The restaurant owner, who is in her 80s, defended herself by arguing that the YouTuber had filmed without her consent and led her loud voice to misunderstandings. Interestingly, the officers of the food hygiene office came into play and carried out training courses to improve the service in order to promote the quality of the food offers.

The teachings from the incident

In such situations, it is crucial how to react to customer complaints. This topic was also addressed by Zendesk , where experts offer numerous tips on how to react empathically and professionally to such problems. In times of pandemic and social distancing, customer contact has become even more important. A customer -oriented approach can create long -term binding and avoid misunderstandings in service.

For the restaurant in Yeosu, this argument not only means damage to the image, but could also have an impact on the number of guests who enter their doors after the “Repeat Restaurant” show. A call to more sensitivity in customer service is more necessary than ever in these times to prevent such negative experiences in the future.

How the city of Yeosu reacts and whether the announced changes are really implemented remains to be seen. However, it shows once again how important respectful handling of the catering is - both for the guests and the operator.