Vacation in Turkey: Families in chaos at Hanover Airport!

Vacation in Turkey: Families in chaos at Hanover Airport!

Vacation in Turkey should be an unforgettable experience for Mahmoud S. and Sabrina G.'s families. But in the end the return flight from Antalya Airport to Hanover Airport turned into a nightmare. After waiting two hours at the Pegasus airline check-in, the families learned that their flight was overbooked. Despite protests, they were allowed to go to the gate, but were turned away because they were allegedly late. Only Grandma Petra was allowed on board, while the rest of the group stayed behind. This situation is quickly recognized as a major stress factor that not only spoils the joy of the holiday, but also leads to unexpected costs.

As has now become known, the families had to book new flights to Germany, but these only went to Leipzig, which was far away. Although the airline agreed to cover the costly rebookings, uncertainty about compensation and passengers' rights remained. Organizer Tui also offered compensation. Like those too Consumer advice center As explained, in the event of overbooking, passengers are entitled to compensation, which can vary between 250 and 600 euros, depending on the distance to their destination.

Passenger rights

For many vacationers, such situations are unpredictable. However, it is important to know that you have rights as a passenger. After EU Air Passenger Rights Regulation In the event of overbooking, airlines are obliged to first look for volunteers who will forego transportation. However, foregoing the flight does not release you from any claims for compensation. Passengers who arrive late must ensure that they check-in on time. According to the consumer advice center, you should be at the counter at least 45 minutes before departure.

In the case of travelers staying behind, it would be important to formally inform the airline of the circumstances and claim the specific costs incurred. If you are looking for a replacement flight yourself, you may also be able to sue for these costs, which can prove to be worth its weight in gold in such stressful situations.

In view of such complications, it is advisable to find out about your own rights and obligations in good time in order to be well prepared in an emergency. It remains to be seen whether there will be a refund within a reasonable period of time. According to EU regulations, the amount should be in the account within seven days. If further information about possible compensation is missing, this will help Consumer advice center and the federal government to shed light on the matter and clearly define the steps for reimbursement.